Shipping + Return Policy

RETURNS/REFUNDS

----

We do not offer refunds or exchanges on products due to hygienic reasons; please kindly consider your purchase before buying our products to avoid wasteful consumption.

However, if something is wrong, let us know and we will try our best to fix it. :)

Contact us at: hi@thelemonface.com

 

SHIPPING

UK£1.50 shipping (Royal Mail)

Europe£2.50 shipping (Royal Mail)

Rest of World: £5 shipping 

Thank you for supporting our small business, as we handpack everything in our tiny studio, please allow an additional 1-2 days for us to process and prepare your order. 

Once we've processed  your order, we'll get it ready for despatch. The delivery time below is estimated based on date from despatch. It should be used as guidelines only and does not include weekends and public holidays. During busy periods it may take a bit longer than usual.

UK: 1-5 working days

Europe: 5-7 working days

Rest of the world: 5-15 working days

Please bear in mind that while we offer shipping worldwide, there might be customs and duty fees applied for orders. This will be determined by the country you are in. We do not take responsibility for these additional fees.